Privacy Policy

1. Who We Are

Hialeah Concrete Polishing & Epoxy Flooring ("Hialeah Concrete Polishing & Epoxy Flooring", "we", "our", or "us") is a Concrete Flooring Contractor company based in Hialeah, FL. We operate the website at https://www.hialeahconcretepolishingandepoxyflooring.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

2. Information We Collect

We collect information in two ways:

Information you provide to us

• Your name, phone number, email address, and project details when you fill out our contact or estimate request form.
• Your address or general location when you describe the property where work is needed.
• Any other information you voluntarily share in your messages to us.

Information collected automatically

• Basic analytics data such as pages visited, time on site, browser type, and general geographic location (city or region level). This is collected by third-party tools (described below) and does not identify you personally.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and service inquiries.
• To schedule and coordinate on-site estimates and work.
• To communicate with you about your project before, during, and after service.
• To improve our website and understand which pages and information are most useful to our visitors.
• To comply with any applicable legal obligations.

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not share, rent, or sell your personal information to third parties for their own marketing purposes. We may share your information only in these limited circumstances:

• Service providers: We may share information with third-party vendors who help us operate our business (such as our website contact form provider, email hosting, or scheduling tools). These vendors are only permitted to use your information to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the safety and rights of our company or others.

5. Third-Party Tools and Services

Our website may use the following third-party tools, each with their own privacy practices:

• Google Analytics: Used to collect anonymized website usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Google Maps: Embedded maps on our contact page use Google Maps, which is subject to Google's Privacy Policy.
• Contact Form Provider: Our estimate request form is provided by a third-party form service. Submissions are stored and transmitted by that provider in accordance with their privacy policy.

6. Data Retention

We retain contact form submissions and customer communication records for as long as they are relevant to your project and any follow-up inquiries. If you would like your information deleted, contact us at sales@hialeahconcretepolishingandepoxyflooring.com and we will remove it promptly, except where retention is required by law.

7. Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission or storage system is 100% secure. If you believe your information has been compromised, please contact us immediately.

8. Children

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will delete it promptly.

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any marketing communications (if applicable).

To exercise any of these rights, contact us at sales@hialeahconcretepolishingandepoxyflooring.com. We will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: